Born from Frustration
Three years ago, I watched a client's mobile app launch spectacularly fail. Beautiful interface, elegant code, months of development – and users couldn't figure out how to complete a simple purchase. The testing had focused on technical bugs while ignoring human behavior entirely.
That disaster taught us something crucial: user acceptance testing isn't about finding broken buttons. It's about discovering the gap between what developers think users want and what users actually do when nobody's watching.
Since then, we've developed testing methods that capture real user behavior in authentic scenarios. Not artificial lab conditions or scripted walkthroughs, but genuine interactions with actual business processes.